Privacy Policy
This policy explains what information we handle when you use this website or contact our independent travel agency, why we use it, and the choices available to you.
Information we handle
When you use the flight-assistance tool, we may process the airports, airline preference and cabin category you select, along with basic technical information such as browser type, device type, referring page, approximate location derived from an IP address, and campaign parameters included in the page URL. The current website does not ask you to create an account or enter payment-card details.
If you call or email us, we may receive the contact, traveler and itinerary information you choose to provide. Payment and passenger details requested during a booking are handled only as needed to provide the service and complete the transaction you authorize.
How information is used
- To respond to requests and help identify relevant flight options.
- To operate, secure, troubleshoot and improve the website and call experience.
- To measure advertising and site performance where analytics or attribution tools are enabled.
- To maintain transaction, tax, fraud-prevention and customer-service records where legally required.
Analytics and cookies
When enabled and with your permission, we use Microsoft Clarity to understand how visitors use the website through interaction data such as clicks, scrolling, page visits, device information, approximate location and diagnostic information. Clarity may use first-party and third-party cookies to connect activity across pages and sessions. You can allow or decline analytics cookies through the site’s analytics-preferences notice. Declining analytics cookies does not prevent you from using the flight-assistance service. See the Cookie Policy for storage details and preference controls.
Sharing and service providers
Information may be shared with airlines, booking and payment providers, call-center or customer-support providers, analytics vendors, and other suppliers only when reasonably necessary to provide the requested service, operate the business, or comply with law. We do not sell personal information for money.
Retention and security
We retain information only for as long as reasonably needed for the purposes above, contractual or recordkeeping duties, dispute resolution and legal compliance. We use reasonable administrative and technical safeguards, but no internet or telephone transmission is completely secure.
Your choices
You may ask to access, correct or delete information associated with you, subject to applicable law and necessary recordkeeping exceptions. You may also decline optional marketing communications. Privacy rights vary by location.
Children and external services
This service is intended for adults arranging travel and is not directed to children. Airline and supplier websites have their own privacy practices, which govern information you provide directly to them.
Contact
Questions or privacy requests may be sent through our Contact page. We may need to verify a requester’s identity before acting on a data-rights request.
Effective September 10, 2026. We may update this policy when our services or legal obligations change.