Refund Policy
Refund eligibility depends on the purchased fare, the airline or supplier’s rules, applicable law and any agency services disclosed before payment.
Before purchase
We provide the applicable cancellation conditions, refundability, airline penalties and agency service fees available to us before a customer authorizes a purchase. Some discounted or restricted fares may be nonrefundable or may allow only a future travel credit.
Requesting a refund
Contact us promptly using the number or email on our Contact page. Include the traveler name, itinerary and booking reference. A request is not approved until the airline or supplier confirms eligibility.
Supplier refunds and credits
Airline refunds and travel credits are governed by the carrier’s fare rules and applicable passenger-protection law. When a refund is approved, it is generally returned to the original form of payment by the party that processed the charge. Processing time can depend on the airline, payment provider and bank.
Agency service fees
Any agency fee will be disclosed before purchase. A fee for a service already performed may be nonrefundable where permitted by law. We do not limit any refund or cancellation right that applicable law makes mandatory.
Schedule changes and airline cancellations
If an airline cancels or materially changes a flight, available remedies are determined by the carrier’s policy and applicable law. We can help communicate the available rebooking, credit or refund options for reservations arranged through us.
Effective September 10, 2026.